Feedback & Complaints
Feedback Management
We at SSC Care think your input is essential for improving the calibre of services we offer and individual results. Your favourable or unfavourable feedback enables us to enhance our support services, increase communication, and modify our care delivery methods. Please let us know your thoughts; your input may help us provide better services for everybody.
Complaints
A complaint may involve any of the following:
- Disagreements with a decision made by SSC Care
- Concerns about unequal treatment in the services provided to a participant
- Any dissatisfaction with the services or support you receive
Complaining is a chance to make services better for everyone. It enables us to address concerns before they become more serious and fix problems quickly. We may benefit from complaints:
- Assess and evaluate the services being delivered.
- Enhance the quality of the support and care we provide.
- Improve outcomes for participants and their families.
How to Submit a Complaint
If you have any issues or concerns, you should communicate with your SSC Care Support Coordinator, Plan Manager, or General Manager. Complaints can be made in writing, over the phone, or in person. We pledge to treat every complaint with consideration, discretion, and decency, and we’ll do all in our power to find a speedy solution.
At SSC Care, a dedicated Feedback and Complaints Contact Person is on hand to help you navigate the complaint procedure and update you on the status of your issues. Please do not hesitate to contact the Contact Person if you would like to discuss your feedback with them or obtain a copy of the Feedback, Compliments, and Complaints Form. The completed form can be sent to the Feedback and Complaints Contact Person, Plan Manager, or Support Coordinator.
Our Commitment to You
We at SSC Care are dedicated to offering:
- Clear, accurate, and easily understandable information to assist with any concerns you may have
- Kind, respectful, and thoughtful communication at all times
- Prompt referral of enquiries to the appropriate person
- Timely responses to your questions or concerns
- Ongoing updates on the progress of any issues you’ve raised, including any delays
We appreciate your input and are dedicated to ensuring it is considered.
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