Incident Management
What is an Incident?
Any event that causes or may have caused property damage, harm, disease, or even death is an incident. Although it was prevented, a “Near Miss” incident could have caused injury.
Reportable Incidents include:
- The death of a participant
- Serious injury to a participant
- Abuse or neglect of a participant
- Unlawful sexual or physical contact with, or assault of, a participant
- Sexual misconduct or grooming of a participant
- The unauthorized use of a restrictive practice involving a participant
Ensuring Safety and Preventing Incidents
Our top priority at SSC Care is your safety; we strive to deliver safe services. However, we are aware that errors and mishaps can occur. We refer to these occurrences as “incidents.” Even though we work hard to prevent them, it’s crucial that you, as a participant, contribute to preventing incidents by being aware of what you do and considering those people around you. Please speak out if something is making you uncomfortable.
Safety and Risk Management
As an NDIS provider, we adhere to strict guidelines to keep everyone safe. This includes participants, our staff, and the broader community. We continually assess potential risks and take preventive measures to ensure safety. This process, known as “risk management,” involves understanding the services we provide, the settings in which they occur, and the people we interact with. We encourage you to let us know if you feel unsafe or uncomfortable.
What Happens When an Incident Occurs?
In the event of an occurrence, we handle and resolve it per NDIS rules. This comprises:
- Reporting the incident to the NDIS Commission
- Conducting a thorough investigation
- Taking appropriate actions to prevent similar incidents in the future
- Keeping the affected participant informed throughout the process
We pledge to handle every situation with the highest care and promptness, ensuring everyone involved feels heard and supported.
Your Rights and Support
You have the right to be treated with respect and dignity if involved in an incident. You have a right to know about what went wrong and the actions being taken to fix it. You can file a complaint if you believe your issues are unresolved.
If you feel uncomfortable discussing a problem with our staff, you can talk to a friend, family member, or advocate. If you need assistance or have a complaint, the NDIS Commission can help.
Commitment to Improvement
We pledge to address any issues as soon as they arise and take the required actions to prevent them from happening. Your input is significant to keeping a secure and encouraging atmosphere. We can help you contact the NDIS Commission or an advocate to ensure your voice is heard during the complaints process.
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